At Shiv Shakti Traders, customer satisfaction is our priority. We are committed to providing high-quality products and services. If you are not completely satisfied with a purchase, please review our refund policy below to understand how we can assist you.

1. Eligibility for Refunds and Returns

To be eligible for a return or refund, the item must meet the following conditions:

• Unused and in Original Condition: The product must be in its original packaging, unopened, and in the same condition as when purchased.
• Proof of Purchase: A valid receipt or proof of purchase is required to process any return or refund request.

2. Non-Refundable Items

Certain items are not eligible for refunds or returns due to hygiene and safety reasons, including but not limited to:

• Perishable items (e.g., fruits, vegetables, dairy products, etc.)
• Opened food items
• Items marked as "Final Sale" or "Non-Returnable"

3. Refund Process

If your item meets the eligibility criteria, please follow these steps to initiate a refund:

• Return In-Store: Bring the item, along with the original receipt, to our store within [Insert Number of Days] days of purchase. A team member will inspect the item and, if eligible, process your refund.
• Refund Time: Refunds are typically processed within [Insert Number of Days, e.g., 5-7 business days]. The refund will be issued to the original payment method used at the time of purchase.

4. Exchanges

We are happy to offer exchanges for items that are defective or damaged. Please bring the item and receipt to our store within [Insert Number of Days, e.g., 7 days] of purchase. We will inspect the item and, if approved, provide a replacement.

5. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale cannot be refunded or exchanged.